The training will emphasise how best to implement ISO 9001:2015 and understand the principles, concepts, and tenets for business growth by utilising our tools.

Our training will be 20% theory and 80% practise, using real-life cases and the Manreqa Risk Assessment Software to pass on the knowledge.

1. Understanding of business systems and quality management systems.
2. Understanding needs & expectations, interested internal & external parties, risks, issues, - issues reviews, needs & expectations reviews.
3. A clear understanding of risks and the difference between issues & risks.
4. Risk ratings/ranking, its methodologies, risk mitigation, & re-mitigation.
5. Understanding at how many stages a risk may occur or exist and how a risk can increase and at how many stages does a risk require mitigation?
6. How the internal audit can be used as an effective tool for business improvement.
7. Planning an internal quality audit (IQA).
8. How do I conduct an internal quality audit (IQA)? and complete the audit efficiently to avoid forgetting, skipping, or being overlooked during the auditing process.
9. How do I draw a master audit sample? What is a master audit sample? And what are these samples 1, 2, and 3 of an audit?
10. What role does evidence play? What do you mean by "evidence? How do you judge what evidence to look for? Which kinds of evidence are accepted by ISO?
11. Non-conformance: What is a non-conformance? How to identify, report, and close the non-conformances through CAR or CAPA.
12. How to conduct a risk assessment?
13. How can you provide a score card or percentage score of a system and an interpretation of the ranking of a quality system?
14. Can we use the IQA results to measure an employee's performance?
15. How do you identify if your ISO 9001:2015 certificate is fake or has not followed the due process in granting a certificate?

1. Course Objectives.
2. The Business: Mapping & Systems
3. Quality, Quality Systems & ISO.
4. A brief walkthrough of the ISO 9001:2015 clauses
5. Context of the Organisation, Interested parties, Risks, Needs & Expectations, Issues, Issues Reviews etc.
6. Drafting a Procedure, Needs & Expectation, and connecting formats.
7. Audit (Business and Quality System).
8. Types of Audits.
9. Planning an Audit.
10. Auditing Skills.
11. Conducting an Audit.
12. Attributes of a Good Auditor.
13. Audit Sampling: Primary, Sample 1, 2, 3 - Critical, Major, Minor, and Observation. & Etc
14. Performing an Audit.
15. Drafting & Reporting an NC Reports.
16. Concluding & presenting the audit

• SME entrepreneurs, top management personnel, QMS consultants, QMS internal auditors, quality compliance managers, quality professionals, QMS trainers, QA managers, QA engineers, QA supervisors, and ISO 9001/QMS implementers and internal auditors.

• We will be using the QMS Risk Assessment Software. This software will help the audience understand audit concepts, techniques, and ISO/Audit principles by taking live or practical examples so that the audience applies the learned topics in their jobs and is precipitated for a longer period of time.

1. When did ISO and quality originate, and how far have they come?
   
2. ISO and quality are all the same. How are they related?
   
3. What is the difference between quality control and quality assurance?
   
4. What are ISO principles? Understanding them in a business context.
   
5. What do the terms "systems," "quality," "internal systems," "quality systems," and "business systems" all mean?
   
6. What are the steps to implement ISO 9001:2015 in an organisation?
   
7. What resources are required to certify an organisation?
   
8. How do you know if your organisation is ready to implement ISO 9001:2015?
   
9. Your role in driving the company's ISO 9001:2015 certification.
   
10. What qualities you should possess in ISO 9001 implementation.
    
11. Required tools to equip yourself to drive the ISO programme.
    
12. Understanding ISO 9001 2015 clauses from 4.0 to 10.0.
    
13. Drafting Documentation (Quality Manual, Risk Procedures and Risk WI’s)
    
14. How do you identify if your ISO 9001:2015 certificate is fake or has not followed the due process in granting a certificate?